If you are not familiar with our routes
and schedules, call our customer
service office at 860 346-0212 and
tell us where you live and where
you want to go. We will plan your
trip for you. Our timetable is color
coordinated for your convenience.
To get to your destination, simply
match the color of the route with the
color of the map.
Please have exact change. Drivers
cannot make change. Please no
Susan B. Anthony coins.
The MAT buses operate on a flag
stop basis. There are no designated
bus stops and the bus will stop
anywhere its safe to do so. Exception: MLINK Route has No-Stop
zones due to time constraints.
Simply wave vigorously as the bus
Do not wait on a curve, near an
intersection, on a bridge, or by a
guard rail. Buses cannot block a road.
Please be on the same side of the
road as the bus. The bus cannot wait
for you to cross the street due to
safety reasons. Drivers have the right
to deem a stop safe or unsafe for
Times on the schedule are
approximate please plan
Connections to other buses cannot
always be maintained. Buses will not
be held for late arriving buses.
MAT is not responsible for lost
articles left on buses.
Limit bags, groceries, personal items,
to what you can carry on when you
board. Items cannot take up seats.
Keep items in your lap or on the floor
by your feet. Keep the aisle clear.
Individuals requiring respirators,
concentrators, or portable oxygen
are permitted to ride.
Once the buses pull away from the
terminal parking stalls, passenger
boarding is prohibited.
MAT's transportation services are accessible to persons with disabilities. Buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the vehicles. Operators are trained to assist riders that use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 860 346-0212, or email us at firstname.lastname@example.org. Please submit requests at least the day before the trip.The Middletown Transit District will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 860 346-0212 or email us at email@example.com.
MAT reserves the right to deny bus
service to anyone who habitually
abuses the service; whose conduct on
board vehicles interferes with the safe
operation of the vehicle; who disrupts
vehicle scheduling; who behaves
in a way that is offensive to other
passengers and interferes with and/or
disturbs the operations of the vehicle,
or otherwise violates MAT policies.
Specific passenger activities
prohibited on MAT vehicles include:
Engaging in illegal activity
Smoking, carrying a lighted cigar,
cigarette, cigarillo or pipe, use
of any spark, flame match or fire
Possession of open containers of
alcohol or other liquids.
Consumption of food or drink.
Playing of audio or video devices
Entering or riding a vehicle while
intoxicated or under the influence
of illegal drugs.
Lack of shirt or shoes, or clothing
in a condition objectionable to
Carrying automotive batteries or
Carrying gasoline, kerosene or
other flammable liquids.
Carrying weapons, firearms
Obstructing, jumping from,
or riding upon the steps of a
MAT vehicle while the vehicle
is in motion.
Defacing or damaging
MAT buses and vans are equipped
with security cameras to include
video and audio.
To protect the health and well-being
of vehicle operators and passengers,
all riders must maintain an acceptable
standard of personal hygiene. Failure
to conform to this policy may result
in a temporary suspension of service.
No animals, (other than service
animals) are allowed on the bus.
Service animals provide assistance
to people with disabilities.
During periods when severe weather
and road conditions exist, it may
become necessary for MAT to curtail
or suspend service. Some routes
may have to detour due to steep and
slippery conditions. Monitor local
TV stations and MATs website for
Seats located in the front of the bus
are reserved for the elderly and/
or physically disabled riders. Please
vacate upon request.
For your safety, please remain in
your seats while the bus is in
motion. Wait for the bus to come to
a complete stop before getting up
from your seat.
Our buses are equipped with
wheelchair lifts or ramps that can
be used by any passenger with a
wheelchair, walker, crutches or other
mobility aid. The driver will instruct
you on the procedures for loading
and tie down.
Strollers and carriages are welcome
on MAT vehicles, however we
encourage that you are considerate
of other passengers and adhere to
these rules when traveling with a
carriage or a stroller:
Keep carriages/strollers clear of
aisles and doorways onboard the
Seniors and customers with
disabilities have priority use of
the Priority Seating areas aboard
buses. If these seats are not in use,
carriages/strollers may be parked
in these areas.
Please fold the carriage/stroller
in the event that the vehicle
becomes crowded, in order to
make room for others. During
certain periods of high ridership,
the driver may require that all
carriages and strollers be folded
before you board.
Children should be seated and
secured in the stroller before
boarding the vehicle.
For a safe and secure trip when you
bring your bike on a MAT bus, please
follow these procedures:
Tell the driver when you plan to
load or unload your bike. The
driver may not see you standing
in front of the bus and pull away
from the curb.
Always load your bike from the
curbside of the bus. The driver
may not see you if you approach
and load from the bus left side.
Always load your bike in the
outside slot if it is empty.
For security, you may want to
lock the tire on your bike before
loading. MAT is not responsible
for stolen bikes. Try to sit up front
to watch your bike.
For safety reasons, the driver is
not allowed to help you load or
unload your bike.
Bikes may be loaded and
unloaded at any area
Bikers are responsible for properly
securing their bikes to the rack.
The driver will not move the bus
until bikes are safely secured.
Motorized bikes are not allowed.
Bikes with child seats, large
carriers or other attachments
considered hazardous are
The user of the bicycle rack assumes
all responsibility and all risks with
respect to the use of the bicycle rack
and any consequences which may
result from said use, including but
not limited to physical injuries and/
or damages to personal property.
MAT is not responsible for the
functioning or functionality of
bicycle rack equipment and assumes
no liability for any physical injuries
and/or property damages which
may result from any defect, patent,
within or upon the said bicycle rack.