How to Ride the Bus

If you are not familiar with our routes and schedules, call our customer service office at 860-346-0212 and tell us where you live and where you want to go. We will plan your trip for you. Our timetable is color coordinated for your convenience. To get to your destination, simply math the color of the route with the color of the map.

Please have exact change. Drivers cannot make change. Please, no Susan B. Anthony coins.

The MAT buses operate on a flag stop basis. There are no designated bus stops. Simply wave vigorously as the bus approaches.

Times are approximate - please plan accordingly.

Do not wait on a curve and please be on the same side of the street as the bus.

General Rules

Passenger Seating: Seats located in the front of the bus are reserved for the elderly and/or physically disabled riders. Please vacate upon request.

Passenger Behavior: Smoking, drinking, eating, the playing of radios, and loud boisterous behavior is not allowed on the bus. Failure to comply with the aforementioned rules may result in the passenger(s) being evicted fromthe bus. The Middletown Transit District reserves the right to refuse service to anyone under for just cause. Examples: persons intoxicated, under the influence of drugs, objectionable behavior, no animals, etc.

Appropriate Attire : Shirts and shoes required.

Transfers: Transfers are issued free of charge when requested by the passengers upon boarding. Your transfer must be used for the next scheduled connection (based upon the time marked on the transfer) at the first point where the routes intersect.

Operation Red Light : During periods when severe weather and road conditions exist it may become necessary for MAT to curtail or suspend service.
FOR INFORMATION: CALL 860-346-0212

Carts, Carriages, and Strollers : Baby carriages, strollers, and collapsible shopping carts are allowed on the bus when space permits. Persons with carriages should go to the rear of the bus where the aisle is the widest. Children must be removed from strollers and carriages.

Boarding With a Wheelchair : Our buses are equipped with wheelchair lifts and ramps that can be used by any passenger with a wheelchair, walker, crutches, or other mobility aid.

1. When the platform has come to a firm stop on the pavement, back your wheelchair onto the lift and lock your brakes.

2. A safety barrier will lock into place on the lifts to make sure your chair will not roll back, even if the brake fails.

3. When you reach the interior of the bus and the lift stops, unlock your brakes and move to the wheelchair securement area. Your driver will secure the chair.

Senior/Disabled Representative - CT TRANSIT - 100 Leibert Road - P.O. Box 66 - Hartford, CT 06141-0066 - 860-522-8101

Rock N' Ride Safety

For a safe and secure trip when you bring your bike on a MAT bus, please follow these procedures.

Tell the driver when you plan to load or unload your bike. The driver may not see you standing in front of a bus and pull away from the curb.

Always load your bike from the curbside of the bus. The driver may not see you if you approach and load from the bus' left side.

Always load your bike in the outside slot if it is empty.

For security, you may want to lock the tire on your bike before loading. MAT is not responsible for stolen bikes. Try to sit up front to watch your bike.

For safety reasons, the driver is not allowed to help you load or unload your bike.

Bikes may be loaded and unloaded at any area deemed safe.

Bikers are responsible for properly securing their bikes to the rack. The driver will not move the bus until the bikes are safely secured.

Moterized bikes are not allowed.

Bikes with child seats, large carriers, or other attachments considered hazardous are not allowed.

The user of the bicycle rack assumes all responsiblity and all risks with respect to the use of the bicycle rack and any consquences which may result from the said use, including but not limited to physical injuries and/or damages to personal property.

The Middletown Transit District is not responsible for the functioning or functionality of bicycle rack equipment and assumes no liability for any physical injuries and/or property damages which may result from any defect, patent or latent, within or upon the said bicycle rack.